Welcome to the Pete Bland Sports Shop Shipping & Returns Center. We understand that reliable gear and clear logistics are the foundation of every great adventure. Just as we meticulously select performance-driven brands like Montane, Inov-8, Ron Hill, and OMM, we’ve designed our shipping and returns processes to be straightforward, efficient, and trustworthy—ensuring you can focus on the trail ahead with complete confidence.
Our Shipping Policy: Getting Your Gear to You
We ship globally to adventurers everywhere (excluding a few remote regions in Asia and other specified areas). Our goal is to get your carefully curated gear from our warehouse to your doorstep as quickly and reliably as possible.
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order is on its way.
Shipping Methods, Time & Costs
We offer two primary shipping options to suit your needs:
- Standard Shipping (Recommended):
- Carrier: DHL or FedEx.
- Cost: A flat fee of $12.95.
- Delivery Time: 10-15 business days after dispatch.
- Fully trackable and reliable for most destinations.
- Free Shipping:
- Carrier: EMS.
- Cost: FREE on all orders over $50.
- Delivery Time: 15-25 business days after dispatch.
- Includes tracking. A great option for non-urgent orders.
*Delivery times are estimates and may be affected by customs clearance, local holidays, or unforeseen carrier delays.
Our Returns & Exchanges Promise
We stand behind the quality and performance of every item in our collections. If your gear isn’t right for your adventure, we’re here to help.
1. Key Guidelines
- Return Window: You have 15 days from the date you receive your item to initiate a return or exchange.
- Condition: Items must be unused, unwashed, and in their original packaging with all tags attached.
- Proof of Purchase: Please have your order number or confirmation email ready.
⚠️ Important: Non-Returnable Items
For health, safety, and hygiene reasons, the following product categories are considered FINAL SALE and cannot be returned or exchanged unless they arrive defective or damaged:
- Clothing Accessories (e.g., hats, gloves, buffs)
- Bottles & Flasks
- Bumbags & Waistbelts
All other categories—including Men’s/Women’s Clothing & Footwear, Equipment, Packs & Vests, GPS & Watches, Junior Gear, Survival & Navigation gear, and Multi-Day gear—are eligible for returns under our standard policy.
2. Step-by-Step Return/Exchange Process
- Initiate Your Request: Within 15 days of delivery, email our team at [email protected] with your request. Use the template below for clarity.
- Receive Instructions: Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed shipping instructions for our US warehouse.
- Pack & Ship: Securely package the item(s) with all original packaging and tags. Clearly write the RMA number on the outside of the box. We strongly recommend using a trackable shipping service.
- Inspection & Processing: Once received, we inspect the item(s) within 3-5 business days. You will be notified via email once the process is complete.
3. Return/Exchange Request Email Template
To expedite your request, please use the following template when contacting us:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Pete Bland Sports Shop Customer Service Team,
I would like to request a [Return / Exchange] for my recent order.
Order Number: [Your Order Number]
Product Name(s): [e.g., Men’s Inov-8 Trail Running Shoes, Size 10]
Reason for Return/Exchange: [e.g., Size doesn’t fit / Product defect / Changed mind]
I confirm that the item(s) are unused, unwashed, and in original packaging with all tags attached.
Please advise on the next steps and provide the return shipping address and RMA number.
Thank you,
[Your Full Name]
[Your Shipping Address]
[Your Email Address]
[Your Phone Number (Optional)]
Refunds, Credits & Damaged Items
Refunds & Credits
- Timing: Once your return is approved, refunds are processed within 5-10 business days.
- Method: Refunds are issued to the original payment method used (Visa, MasterCard, JCB, or PayPal). The timing of the credit appearing on your statement depends on your financial institution.
- Shipping Costs: Original shipping fees are non-refundable. For exchanges, we cover the cost of shipping the replacement item to you.
Damaged or Defective Items
If your gear arrives damaged or defective, contact us immediately at [email protected] with clear photos of the item and its packaging. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you.
Need Help? Contact Our Trail Guides
Our customer service team, fellow outdoor enthusiasts themselves, is here to guide you.
Email: [email protected]
Mailing Address for Returns (US Warehouse):
Pete Bland Sports Shop – Returns
1328 Williams Mine Road
Bernardsville, US 07924
Please Note: Do not ship items to this address until you have received our instructions and an RMA number from our team.